Personal data

Privacy Policy

Last updated: 14 May 2026

Data Controller

SARL HOTELLERIE DES COMTES DE PARDIAC, with share capital of €9,250, registered with the Auch Trade and Companies Register under number 489 701 771, whose registered office is located at 28 place de l'Hôtel de Ville, 32230 Marciac, France, is responsible for the processing of personal data collected on the website www.hotel-marciac.com.

Legal representative: Thomas BACLE, Manager
Email: contact@hotel-marciac.com
Telephone: +33 5 62 08 20 00

Data Collected

When using the website and our services, we may collect the following categories of personal data:

  • Identification data: surname, first name, postal address, email address, telephone number.
  • Booking data: stay dates, number of guests, room type, specific preferences (pets, dietary requirements, etc.).
  • Payment data: transactions are processed by a secure payment provider; we do not store your bank details.
  • Browsing data: IP address, browser type, pages viewed, visit duration, cookies (see article 7).

Purposes of Processing

Your personal data is collected and processed for the following purposes:

  • Managing and following up your hotel room bookings.
  • Responding to your information requests via the contact form.
  • Sending commercial communications (newsletters, promotional offers), only with your prior consent.
  • Improving our services and the browsing experience on the website.
  • Complying with our legal and regulatory obligations (accounting, invoicing).

Legal Bases for Processing

Depending on the purpose concerned, the processing of your data is based on:

  • The performance of a contract or pre-contractual measures (room booking).
  • Your consent (newsletter subscription, non-essential cookies).
  • The legitimate interest of SARL HOTELLERIE DES COMTES DE PARDIAC (website improvement, traffic statistics).
  • Compliance with a legal obligation (retention of invoices).

Recipients of the Data

Your personal data is intended exclusively for authorised staff of SARL HOTELLERIE DES COMTES DE PARDIAC. It may be transmitted to the following processors, strictly to the extent necessary for the performance of their services:

  • Website host: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France.
  • Secure online payment providers.
  • Partner booking platforms, where applicable.

Your data is never sold, transferred or exchanged for commercial purposes with third parties without your consent.

Retention Period

Your personal data is kept for a period proportionate to the purpose of processing:

  • Customer and booking data: throughout the business relationship, then for 3 years from the last contact.
  • Invoicing data: 10 years in accordance with accounting obligations.
  • Commercial prospecting data: 3 years from the last contact or from your unsubscribe request.
  • Browsing data and cookies: 13 months maximum.

Cookies

When browsing the website www.hotel-marciac.com, cookies may be placed on your device. There are several categories of cookies:

  • Strictly necessary cookies: essential for the operation of the website, they do not require your consent.
  • Analytics cookies: used to measure website traffic and analyse browsing in order to improve our services.
  • Third-party cookies: linked to external services (social networks, booking platforms).

You can manage your cookie preferences at any time via the consent banner displayed during your first visit, or by configuring your browser settings. Refusing non-essential cookies does not affect access to the website's main features.

Your Rights

In accordance with the General Data Protection Regulation (GDPR – Regulation EU 2016/679) and the amended French Data Protection Act of 6 January 1978, you have the following rights:

  • Right of access: obtain confirmation that data concerning you is being processed and receive a copy.
  • Right to rectification: request the correction of inaccurate or incomplete data.
  • Right to erasure: request the deletion of your data under the conditions provided by the regulations.
  • Right to restriction of processing: request suspension of processing in certain cases.
  • Right to data portability: receive your data in a structured and commonly used format.
  • Right to object: object to the processing of your data on legitimate grounds, or to commercial prospecting at any time.
  • Right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to define instructions regarding the fate of your data after your death.

To exercise these rights, you may send your request by post to: SARL HOTELLERIE DES COMTES DE PARDIAC, 28 place de l'Hôtel de Ville, 32230 Marciac, France, or by email to: contact@hotel-marciac.com.

A response will be provided within one month of receipt of your request.

In the event of a complaint, you also have the right to lodge a complaint with the French Data Protection Authority (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr.

Data Security

SARL HOTELLERIE DES COMTES DE PARDIAC implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. The website uses HTTPS to secure data exchanges.

Changes to the Privacy Policy

This privacy policy may be amended at any time to take account of legal, regulatory or technical developments. The update date shown at the top of the document shall prevail. We invite you to consult it regularly.